Category Archives: Business Tips

Five Opportunities to Communicate the Value of Technical Communication Products and Services

Data alone does not demonstrate the value of communication products and services; communication does. Following are 5 ways to communicate the results to the internal or external clients we serve. 1.  Information designs. If you want to communicate the value … Continue reading

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Quality: It’s a Judgment Call

by Saul Carliner and Lola Fredrickson Imagine this. You run an information development agency and have been working for five years to land a particular account. The director of information systems at that company finally invites you to bid on … Continue reading

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Five Opportunities to Communicate the Value of Training

Data alone, like test results and ROI, does not demonstrate the value of training;  communication does. Following are 5 ways to communicate the results to the internal or external clients we serve.  1.   Instructional designs.  If you want to communicate … Continue reading

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Branding Internal Learning Groups

In her excellent article, Branding the Learning Function, Preethi Anand identifies the central service and marketing challenge to internal training groups and suggests how to address it: that the groups have two customers–the sponsors who pay for the service and … Continue reading

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Five Reasons I’m Proud to Call Myself a Trainer

Many people who work in Training and Development don’t like to call themselves that.  Some call themselves Learning and Development specialists.  Some refer to their work as Education.  And still others use the term Human Resource Development specialist. I’m a … Continue reading

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Do It Yourself–Now It’s a Management Philosophy?

Originally published on my previous blog in January 2010.   A few years ago, Harold Jarche commented that the future of learning is Do-It-Yourself (DIY) (Febuary 26, 2007, http://www.jarche.com/2007/02/the-future-of-learning-is-diy/), in which subject matter experts prepare learning programs on their own, … Continue reading

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What? Money in Documentation?

A recent article in the business pages of the Montreal Gazette describes a successful local business that sells templates for standard business documents like policies, procedures, accounting reports, and legal documents. Among the many issues making this application interesting is … Continue reading

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Some Random Thoughts on the ROI of Training

It’s been an interesting period for demonstrating returns on training programs. The Phillipses sent out a call for cases for the latest volume on demonstrating the Return-on-Investment in training. Not long before that, CLO Magazine published a press release Organizations … Continue reading

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Changemeister

According to consultant and author, Jiri Maly (Achieve change by accepting these inconvenient truths, Globe and Mail, Monday, December 28, 2009, http://www.theglobeandmail.com/report-on-business/managing/achieve-change-by-accepting-these-inconvenient-truths/article1413125/), planning a process or business change is only part of the challenge of instituting change. Encouraging the staff … Continue reading

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